At HP Print Supply, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. However, if you encounter any issues with your purchase, this policy outlines your options for returns, exchanges, and refunds.
Eligibility for Returns
To initiate a return, please ensure the following conditions are met:
Timeframe: Returns must be initiated within 30 days from the date of delivery.
Condition: The item must be unused, unwashed, and in its original packaging.
Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
Exceptions: Certain items are non-returnable, including:
Customized or personalized products.
Opened or used ink and toner cartridges (unless defective).
Clearance, sale, or promotional items.
How to Initiate a Return
To initiate a return, follow these steps:
Contact Us: Email us at support@hpprintsupply.store with your order number, reason for return, and any relevant photos (if applicable).
Await Approval: Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
Ship the Item: Send the item to the return address provided, including the RAN. Use a trackable shipping service to ensure your package arrives safely.
Refund Policy
Once your returned item is received and inspected, we will notify you of the refund approval or rejection.
Approved Refunds:
Refunds will be processed within 7-10 business days and credited to your original payment method.
Please note that the refund may take additional time to reflect in your account, depending on your financial institution.
Deductions:
Original shipping fees are non-refundable.
Return shipping costs will be the customer’s responsibility unless the return is due to a defect or error on our part.
Exchanges
We replace items only if they are defective, damaged, or sent incorrectly. If you require an exchange, please contact us at support@hpprintsupply.store with the following details:
Order number
Item name or SKU
Reason for exchange (defect, damage, etc.)
We will process the exchange upon receiving and inspecting the original item.
Damaged or Defective Products
If you receive a damaged or defective product:
Notify us within 7 days of delivery.
Provide photos or videos clearly showing the issue.
We will arrange a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account or payment method for pending transactions.
Contact your bank or card provider as processing times may vary.